We understand that sometimes things may not go as planned. This Return Policy is designed to help you understand our policies regarding returns and refunds. 1. Returns and Refunds 1.1. Damaged or Incorrect Items: If you receive cookies that are damaged during shipping or if you receive the wrong items, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue promptly. You may be eligible for a replacement or refund. 1.2. Quality Concerns: We take great care in preparing and packaging our cookies. If you believe there is a quality issue with your cookies, please contact us within 48 hours of receiving your order. We may request a photo or other information to assess the concern. If the issue is verified, you may be eligible for a replacement or refund. 2. Returns Procedure 2.1. To report a problem with your order, please send an email at email@example.com or within the specified timeframe mentioned in sections 1.1 and 1.2. 2.2. Please provide the following information when contacting us: Your order number. A clear description of the issue. Any relevant photos or documentation. 2.3. Once we have received your request and any necessary information, we will review your case and respond within 48 hours. 3. Refunds 3.1. Refunds for eligible returns will be processed using the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account, as processing times may vary depending on your financial institution. 4. Exclusions 4.1. We do not accept returns or issue refunds for the following reasons: Change of mind or taste preference. Delayed deliveries due to factors beyond our control (e.g., extreme weather conditions, postal service delays). 5. Contact Us If you have any questions or concerns about our return policy, please contact us at firstname.lastname@example.org. Our goal is to ensure your satisfaction with our postal cookie service, and we are here to assist you.
Terms of Service
Last Updated: 6th October 2023 Claudine's Cookies is committed to ensuring digital accessibility for all users, regardless of their abilities or disabilities. We are continually improving the user experience for everyone and striving to make our website accessible to the widest possible audience, following the Web Content Accessibility Guidelines (WCAG) 2.1. We have designed our website with accessibility in mind and aim to meet or exceed WCAG 2.1 AA standards. We regularly test our website using various accessibility assessment tools and seek feedback from users with disabilities to improve its usability. Accessibility Features Alternative text descriptions for all meaningful images to assist users with screen readers. Consistent and intuitive navigation structure and keyboard navigation support. Proper heading hierarchy and semantic HTML to improve page structure. Text content that is readable and adaptable, with adjustable font sizes Forms and interactive elements designed to be usable with screen readers and keyboard input. Compatibility with popular assistive technologies and browsers. Feedback We welcome feedback on the accessibility of the website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know: Email: email@example.com Accessible Documents In addition to our website, we strive to provide accessible documents when feasible. If you require an accessible version of a document, please contact us, and we will do our best to accommodate your request. Third-Party Content While we aim to control the accessibility of our content, some parts of our website may include third-party content or links to external websites. We cannot guarantee the accessibility of these third-party elements, but we encourage users to report any issues they encounter, and we will do our best to address them. Review and Revision This accessibility statement will be reviewed and updated regularly to reflect our ongoing commitment to accessibility. We appreciate your support and is dedicated to providing an inclusive online experience for all users.