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Privacy Policy

At Claudine's Cookies, we are committed to protecting your privacy. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information. By accessing or using our website and our services, you consent to the practices described in this Privacy Policy. 2. Information We Collect 2.1. Information You Provide: We may collect personal information that you voluntarily provide to us when you: Register for an account on our website. Place an order for our products. Subscribe to promotional emails. Contact us through our customer support channels. Participate in surveys, contests, or promotions. 2.2. Automated Information: We may collect certain information automatically when you visit our website, including: Your IP address. Browser type and version. Operating system. Date and time of your visit. Pages you visit on our website. Cookies and similar tracking technologies. 3. Use of Information We may use the information we collect for various purposes, including but not limited to: Processing and fulfilling your orders. Communicating with you regarding your orders and inquiries. Sending you marketing and promotional materials (with your consent). Personalizing your experience on our website. Analyzing website usage and improving our services. Complying with legal obligations. 4. Disclosure of Information We may share your personal information with third parties in the following circumstances: With service providers and partners who assist us in operating our website and providing our services, to comply with legal obligations, such as responding to subpoenas or government requests. 5. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences by adjusting your browser settings. For more information, please review our Cookie Policy. 6. Security We take as many measures as possible to protect your personal information from unauthorized access or disclosure. However, no data transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security. 7. Your Rights You have the right to: Access the personal information we hold about you. Correct inaccuracies in your personal information. Delete your personal information. Withdraw consent (if applicable). For more information about your rights or to exercise them, please contact us at 8. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on our website with a revised "Last Updated" date. 9. Contact Us If you have questions or concerns about this Privacy Policy or our data practices, please contact us at


Refund Policy

We understand that sometimes things may not go as planned. This Return Policy is designed to help you understand our policies regarding returns and refunds. 1. Returns and Refunds 1.1. Damaged or Incorrect Items: If you receive cookies that are damaged during shipping or if you receive the wrong items, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue promptly. You may be eligible for a replacement or refund. 1.2. Quality Concerns: We take great care in preparing and packaging our cookies. If you believe there is a quality issue with your cookies, please contact us within 48 hours of receiving your order. We may request a photo or other information to assess the concern. If the issue is verified, you may be eligible for a replacement or refund. 2. Returns Procedure 2.1. To report a problem with your order, please send an email at or within the specified timeframe mentioned in sections 1.1 and 1.2. 2.2. Please provide the following information when contacting us: Your order number. A clear description of the issue. Any relevant photos or documentation. 2.3. Once we have received your request and any necessary information, we will review your case and respond within 48 hours. 3. Refunds 3.1. Refunds for eligible returns will be processed using the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account, as processing times may vary depending on your financial institution. 4. Exclusions 4.1. We do not accept returns or issue refunds for the following reasons: Change of mind or taste preference. Delayed deliveries due to factors beyond our control (e.g., extreme weather conditions, postal service delays). 5. Contact Us If you have any questions or concerns about our return policy, please contact us at Our goal is to ensure your satisfaction with our postal cookie service, and we are here to assist you.


Terms of Service

These Terms and Conditions govern your use of our website and the services we provide. By accessing our website and using our services, you agree to comply with and be bound by these terms and conditions. 1. Use of Our Services 1.1. Eligibility: You must be at least [age, e.g., 18 years old] to use our services. 1.2. Account: If you create an account on our website, you are responsible for maintaining the security of your account information, including your password. You agree to notify us immediately of any unauthorized access or use of your account. 1.3. Accuracy of Information: You agree to provide accurate and up-to-date information when placing orders or using our services. 2. Orders and Payments 2.1. Order Placement: By placing an order through our website, you are making an offer to purchase our products. All orders are subject to acceptance by us. 2.2. Pricing: Prices for our products are as listed on our website at the time of your order. We reserve the right to change prices without notice. 2.3. Payment: We accept payments through [payment methods accepted, e.g., credit cards, PayPal]. Payment is due at the time of order placement. 3. Shipping and Delivery 3.1. Shipping: We will ship your order to the address you provide during the order process. Shipping costs and estimated delivery times are specified on our website. 3.2. Delivery Delays: While we make every effort to ensure timely delivery, we are not responsible for delays caused by factors beyond our control, including postal service delays or extreme weather conditions. 4. Returns and Refunds Please refer to our Return Policy for information regarding returns and refunds. 4.1 In the event of a covid-19 lockdown situation we will amend our terms to offer greater reassurance for any orders placed: In the event of a government or local council mandated shutdown we promise to refund your order in full, or hold it for a date in the future of your choosing (whichever option is preferred by the customer). If a customer needs to cancel an order due to any other circumstances it will be subject to our standard T&Cs. 5. Privacy Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. 6. Intellectual Property All content on our website, including but not limited to text, images, logos, and trademarks, is owned or licensed by us and is protected by intellectual property laws. You may not use our content without our express written consent. 7. Limitation of Liability To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. 8. Changes to Terms and Conditions We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be posted on our website with a revised "Last Updated" date. 9. Contact Us If you have questions or concerns about these terms and conditions, please contact us at


Accessibility Statement

Last Updated: 6th October 2023 Claudine's Cookies is committed to ensuring digital accessibility for all users, regardless of their abilities or disabilities. We are continually improving the user experience for everyone and striving to make our website accessible to the widest possible audience, following the Web Content Accessibility Guidelines (WCAG) 2.1. We have designed our website with accessibility in mind and aim to meet or exceed WCAG 2.1 AA standards. We regularly test our website using various accessibility assessment tools and seek feedback from users with disabilities to improve its usability. Accessibility Features Alternative text descriptions for all meaningful images to assist users with screen readers. Consistent and intuitive navigation structure and keyboard navigation support. Proper heading hierarchy and semantic HTML to improve page structure. Text content that is readable and adaptable, with adjustable font sizes Forms and interactive elements designed to be usable with screen readers and keyboard input. Compatibility with popular assistive technologies and browsers. Feedback We welcome feedback on the accessibility of the website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know: Email: Accessible Documents In addition to our website, we strive to provide accessible documents when feasible. If you require an accessible version of a document, please contact us, and we will do our best to accommodate your request. Third-Party Content While we aim to control the accessibility of our content, some parts of our website may include third-party content or links to external websites. We cannot guarantee the accessibility of these third-party elements, but we encourage users to report any issues they encounter, and we will do our best to address them. Review and Revision This accessibility statement will be reviewed and updated regularly to reflect our ongoing commitment to accessibility. We appreciate your support and is dedicated to providing an inclusive online experience for all users.

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